Q: WHAT IS YOUR DELIVERY POLICY
A: We will deliver the goods to the address you specify for delivery in your order (if payment is made by card, goods must be sent to the address shown on the card’s statement). It is important that this address is accurate. It is a condition that all
orders dispatched require a signature upon delivery. We will never leave items unless they have been signed for. (again, we will figure this out, too).
Bless Start Ltd will no longer ship to Russia.
Q: HOW LONG WILL MY DELIVERY TAKE IN THE UK?
A: Typically, within the UK, most parcels are delivered/received within 1-2 days. Our packages are sent via Royal Mail, Tracked 24. At peak times, it may take slightly longer.
Q: HOW LONG WILL MY DELIVERY TAKE OUTSIDE UK?
Please note that orders shipped outside the United Kingdom may be subject to import duties or taxes upon arrival. These charges are the responsibility of the recipient and must be paid by the recipient at the time of delivery.
Delivery times for international orders follow the estimated timelines provided on the Royal Mail website. However, these estimates do not include any delays caused by customs inspections, which are outside our control.
A: Postal delivery times vary from country to country. Royal Mail’s recommended delivery times are below.
Country | Time normally | Royal Mail suggested time |
UK | 1-2 working days | 2-5 days |
Western Europe | 7-10 working days | 2 Weeks from posting |
Eastern Europe | 10-20 working days | 4 weeks from posting |
Outside EU | 15-30 working days | 8-12 weeks from posting |
Q: HOW MUCH IS THE POSTAGE?
A: We charge a flat rate of £4.99 for all UK deliveries, regardless of weight.
Outside the UK
International delivery prices vary based on destination and weight.
Q: WHAT IF I AM NOT HERE WHEN MY PARCEL ARRIVES?
If delivery isn’t possible, your parcel will be taken to a local collection point or delivery office. A notice may be left so you can rearrange delivery or collect it.
Q: WHAT IF MY PARCEL IS LOST OR DAMAGED?
If your parcel arrives damaged, we are happy to replace it. Please send us a clear photo of the damage so we can review the issue with our delivery partners.
All orders are sent using a tracked delivery service.
If you have not received your order, please contact us within three working days (for UK customers) of receiving your shipping confirmation email, and we will investigate promptly.
Q: WHAT IF I AM NOT HERE WHEN MY PARCEL ARRIVES?
A: If your parcel has been delivered using Royal Mail (95% of our deliveries arrive this way), then it is likely to be redirected to the local sorting office. You may have an arrangement with your postman or postwoman to leave parcels in outhouses, sheds, greenhouses, etc. （We are not yet to know which couriers will be used
more or less）.
Q: WHAT IF MY PARCEL IS LOST/DAMAGED
A: If your parcel is damaged, we will gladly replace it in return for a photo of the damage so that we can review Royal Mail’s practices.
We use a fully tracked order delivery system. If your order has not been received, please contact us within three working days (domestic customers) of receiving your shipping confirmation email so we can investigate.
Q: DO YOU USE COURIERS FOR DELIVERIES?
A: We’re aware that many people are at work during the day, and it is easier to collect from the local post office. When you have given us a home address and the weight is over 10 kg, we may often use a courier. However, where possible, we will use Royal Mail’s services. TBC.
Q: DO YOU OFFER FREE DELIVERY FOR LARGE ORDERS?
A: We believe such a pricing model encourages customers to buy more than required, which, although suitable for the company, means the coffee is likely to
become stale before being used, affecting the quality of the product. We
encourage our customers to order small amounts often to ensure the best taste experience.
Q: HOW SHOULD I STORE MY COFFEE?
A: We recommend storing your coffee in an airtight container once opened and for no longer than 4-6 weeks in bean form. Although we have not tried it, there is evidence to suggest that storing beans in a freezer and taking out as much as you need each time maintains the quality and freshness of the beans. We DO NOT
recommend storing coffee in the fridge, as this is often a source of considerable moisture and strong-smelling foods.